Terms And Conditions
We have an auto-renewal billing system. All FitEx plans are on auto-renew as per our enrollment terms and conditions and billing frequency that were agreed to upon sign-up. Your credit card will automatically be re-billed when your available balance is insufficient to cover your next delivery week. You will be billed the same amount based on the plan that was originally signed up for excluding any initial promotional discounts. Please be advised that your re-billing date can fluctuate.
DELIVERY FEES
We charge a flat fee for each delivery. Delivery fees are paid weekly upon choosing your meals. Shipping orders incur additional fees. If your delivery payment fails, and is not paid for by 9am Saturday, your order will be cancelled and held for pickup.
AUTO RENEW
In the case you do not choose your meals and don’t pause your account before the Wednesday 8pm cutoff or cancel your account before the Wednesday 11:59pm cutoff, we will choose your meals for you according to what you set in the “my subscription” section. If you do not set up your “my subscription” section, it will revert to the meal types of your last order. Ie: if you ordered 2 keto meals, 2 traditional meals, and one breakfast in your last order, we will choose 2 keto meals, 2 traditional meals, and one breakfast for your next order. Your account will auto renew if you do not pause before the 8pm Wednesday cutoff time.
The meal types in your auto renew settings are updated each time you choose your meals.
CANCELLATION POLICY
If you wish to discontinue your program, you can cancel any time through the customer portal by logging in online. Cancellations made before Wednesday at 8pm will cancel your payment for the upcoming cycle. You are committed to what you have already paid for and we do not process refunds. If you have paid for a 4 week plan, you are committed to receiving 4 weeks worth of meals. If you cancel, you are just cancelling the next payment, not what has already been paid for. You can see your next billing date online in your customer portal. If you cancel a 4 week plan, you will receive the remainder of the meals you have prepaid and will still be billed delivery each week until you have received 4 weeks of meals.
All bags must be retrieved on your last delivery. At the end of service if we have not received all of our bags back, we will charge a 20 dollars per bag unreturned bag fee on the credit card we have on file. For safety reasons, under no circumstances will FitEx Meals accept food returned to our kitchen.
If you choose your meals for an unpaid week, we will refund the amount you paid for your meal choices minus the fee our processing company does not return to us.
PAUSING YOUR SUBSCRIPTION
You are able to pause your account from the customer portal (desktop browser) any time before 8pm on Wednesday to pause for the upcoming week. All pauses are for full week increments and can be made for multiple weeks at a time. Upon pausing, you will receive a confirmation email. If you do not receive this email, your account was not paused successfully. If you choose your meals for the week you pause, we will refund the amount you paid for your meal choices minus the fee our processing company does not return to us. We will not pause your account for you over the phone.
Changes cannot be made to pause once the pause is active. To extend a pause, you must set up a new pause after the previous pause is expired.
FAILED PAYMENTS
In the case your subscription payment fails, you will have until Saturday at 9am to process a payment to receive meals for the upcoming week
PICKUP ORDERS
In the case that you choose pickup at checkout, we will have your meals here on the day you select at checkout and hold the meals until they expire. If you are unable to pick your meals up and they expire, we do not offer refunds. It is your responsibility to pick up the meals we cooked for you. If you come in and ask for your meals, we will check for the most recent pick up bag. If you come in for multiple bags on the same day, make sure to ask us for both bags as we assume you are up to date with your pickups.
SUBSTITUTIONS
In the case we are unable to source ingredient/s for an item you ordered, we may make a substitution without notice in order to fulfill your order in a timely fashion.
ADD ONS
Items added to a cart, but not included in a plan will incur an upcharge. This includes but is not limited to snacks, seafood items, premium meals, larger portions, extra meals.
CHANGING YOUR MEAL PLAN
To upgrade or downgrade your meal quantity or renewal period, you can email us at sales@fitexmeals.com or facebook message us. Please note, we cannot make last minute changes to your account outside of business hours.
DELIVERY ORDERS
Deliveries occur between 1-8pm. All meals are delivered in an insulated bag with ice packs. If our drivers are unable to access your address after 5 minutes of waiting, the meals will be returned to our facility and held for pickup.
FOOD ALLERGIES
FitEx Meals cannot accommodate customers with severe or life threatening food allergies. By signing up for FitEx Meals, you agree to our terms and conditions and understand that FitEx Meals is not responsible for any food related allergic reactions that may occur whether it be mild or severe. We prepare our food in a facility that handles nuts, gluten, dairy, shellfish and other common food allergens. We cannot guarantee no cross contamination. We urge you to use caution when choosing FitEx Meals. If you have a moderate to severe food allergy, we cannot serve you. Please contact Customer Service at 813-874-4444 if you have any questions regarding this warning.
MARKETING
By becoming a customer, or by completing any of our online forms at www.FitExMeals.com, you agree to be automatically opted in to be contacted by phone, email, mail or by text for a variety of promotional or account related messages by FitEx Meals and any of FitEx Meals’ subsidiaries or 3rd party preferred marketing partners. If at any time, you wish not to receive communication(s) from us, you can opt out of our emails by clicking the Unsubscribe button in the footer of our emails. If you wish for us not to contact you by phone, please email Sales@FitExMeals.com and ask to be placed on our Do Not Call list. If you wish not to receive future mailings from us, email Sales@FitExMeals.com and ask to be placed on our Do Not Mail list. All mobile subscribers may at any time, for any reason, opt out of the mobile marketing campaigns after receiving a text from us by replying STOP.
SHIPPING
All shipping orders are sent out on Mondays. In the case of a holiday, orders may be delayed without notice.
PRICING
We reserve the right to change our pricing without notice.
Last edited: 3-21 10:40pm