Frequently Asked Questions

Our menu changes each delivery day (Sunday, Tuesday, and Friday), and we offer new options every week.

Our meal plans are not only a diet, but a life-changing experience. Eating healthy can make people feel better than ever before. Good food can cure depression, autoimmune diseases and risks associated with being overweight. Our meals are prepared fresh and have a perfect balance of macronutrients to ensure your body composition will improve as you continue to enjoy FitEx. Other diets may be low calorie, but often are comprised of high-fat meals. Our meals are the best route to the results you desire. We also leave less room for guessing. While other services may offer food only five days per week, we offer food seven days per week.

We do have a storefront, and we offer grab and go meals here daily from 11am-6pm. Come in to speak with us about how we can customize your diet plan, or to pick up your meals. Our store is at 1906 N Himes Ave Tampa, Fl 33607.

You can see the next start day on our menu page. To get meals sooner, you can visit our store any day from 11am-6pm to pick up some grab and go meals.

Typically, men see good results with 4 meals per day, while women see results with 3 meals per day. If this does not work for you, we can work with you to figure out your body.

You can find the nutrition for each meal by clicking on it on the menu page.  We also list the macronutrients of each meal on the label.

The breakfast is the easiest to digest and is meant to be eaten first, but the lunches and dinners are interchangeable. We do recommend spacing meals out and eating every few hours.

All of our meals are prepared fresh after you order. Unlike other meal prep delivery services, our meals arrive fresh and are never frozen.

Our meals will last four days after they are delivered. They should be eaten or frozen by the “Eat By” date on the label.

The meals can be frozen. We prepare and ship all of our meals fresh.

The cooler bags are to be left outside the night before each delivery. Your driver will leave your new delivery wherever you leave your cooler bag. Deliveries come Sunday, Tuesday and Friday. There is a preliminary charge for the cooler bag, which is a one time charge.

Each meal has instructions written on the label. While the microwave is practical (typically 1:30-2 minute cook time), our meals can also be heated in the oven or in a skillet.

Yes! Just make sure to select all gluten-free meals when you pick your meals for the week.

At FitEx, we use a wide spectrum of ingredients to keep variety in our menu. We can not guarantee that your food will be allergen-free, and because of this, we can not recommend our fresh food delivery service to anybody who has moderate to severe food allergies.

You can sign up using the Menu page. Also, you can contact us or give us a call at 813-874-4444.

After you have placed your first order, you are not required to select your meals.  If you are on an active subscription, the website will select your meals for you.  You can set ingredients as “dislikes” in the “my subscription” section.  You can also favorite meals or dislike meals from previous orders by visiting the “orders” tab.  Disliked meals will be left out of future orders and favorited meals will be chosen as a priority by our ordering system.

We currently accept all credit cards, debit cards, and FitEx gift cards.

You can change your meal plan by selecting however many meals you would like for the upcoming week.  Your subscription pricing will automatically adjust.

If there is an error with your order, give us a call at 813-874-4444 or email us at sales@fitexmeals.com, and we will correct it the best we can!

To skip a week, click “My account”> “My Subscription”. Here, you will see a calendar where you can click the “skip week” button. Pauses can be made as early as 8 weeks in advance or as late as 8pm Wednesday to skip the upcoming week.

If you scheduled your pause successfully, you will see a confirmation message, receive a confirmation email.

If you wish to cancel, your food will be delivered for the current billing cycle and will then be canceled. Cancellations can be made via the “My Account” portal. Click “My Account”> “My subscription”> “Cancel Subscription”

You will receive a text the morning of each delivery day with an estimated delivery window.  Deliveries typically arrive between 11am-6pm.  We encourage members to refrigerate the meals immediately upon delivery, as the coolers are meant to hold the food only for a few hours.

We currently deliver within approximately a 50 mile radius of our store, which includes all of Hillsborough County, Pinellas County, Pasco County and parts of Manatee County and Sarasota County. To see if we deliver to you, enter your zipcode on our menu page. If you do not live within these counties, feel free to give us a call! We might be able to fit you in, and pick up at our store, and other pickup locations is always available. Click here to see our pickup locations.

There is a one-time wear and tear payment of 10 dollars for your delivery bag.  If you do not return bags, there may be subsequent 10 dollar charges.

We pride ourselves on being on time for our meal prep deliveries, but if we are late, you can give us a call at 813-874-4444 and we will contact the driver to get your order delivered as soon as possible.

If you wish to cancel, your food will be delivered for the current billing cycle and will then be canceled. Cancellations can be made via the “My Account” portal.

Yes, when you sign up, you can add the name of the person who referred you in the order notes. Whoever referred you will receive 20 dollars off of their next order.