Eat Better. Live Better. (813) 874-4444

FAQ

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Have a question about our food or services? We may already have the answer!

How many meals should I eat to cut the fat?

Typically, men see good results with 4 meals per day, while women see results with 3 meals per day.  If this does not work for you, we can work with you to figure out your body.

How many calories are in your meals?

MealsFats (g)Protein (g)Carbs (g)Calories
1154040455
2308080910
3451201201,315
4601601601,820
5752002002,275

Do you freeze your meals?

All of our meals are prepared fresh after you order. Unlike other meal prep delivery services, our meals arrive fresh and are never frozen.

What is the shelf life of your meals?

Our meals will last four days after they are delivered. They should be eaten or frozen by the “Eat By” date on the label.

Can I freeze the meals?

The meals can be frozen, and freezing may occur during transit. We prepare and ship all of our meals fresh.

What do I do with the cooler bag?

The cooler bags are to be left outside the night before each delivery. Deliveries come Sunday, Tuesday and Friday. There is a preliminary charge for the cooler bag, which is a one time charge.  

What are the reheating instructions?

Each meal has instructions written on the label. While the microwave is practical, we recommend heating most meals in the oven.

When do you deliver?

Your meal prep delivery driver will arrive between the hours of 1 – 8 pm on Sunday, Tuesday and Friday(Friday for 6 or 7 day plans only.) We encourage members to refrigerate the meals immediately upon delivery, as the coolers are meant to hold the food only for a few hours.

Where does FitEx deliver?

We currently deliver to all of Hillsborough County and Pinellas County. If you do not live within these counties, feel free to give us a call! We might be able to fit you in, and pick up at our store is always available.

What are the payment options?

We currently accept all credit cards, debit cards, and FitEx gift cards.

How often does your menu change?

Our menu changes each delivery day, and we offer new options every week.

What is your policy on food allergies?

At FitEx, we use a wide spectrum of ingredients to keep variety in our menu. We can not guarantee that your food will be allergen-free, and because of this, we can not recommend our fresh food delivery service to anybody who has moderate to severe food allergies.

Do you offer gluten-free options?

Yes! Just make sure to select all gluten free meals when you pick your meals for the week.

Is there a charge for the cooler bag and ice packs?

The cooler bags and ice packs are included with the service but should be left out each night before each delivery for the drivers to pick up. There is a charge of $20 for each missing bag or if you choose to keep the bag.

What if there is an error with my order?

If there is an error with your order, give us a call at 813-874-4444 or email us at sales@fitexmeals.com, and we will correct it the best we can!

What separates you from other diets?

Our meal plans are not only a diet, but a life-changing experience. Eating healthy can make people feel better than ever before. Good food can cure depression, autoimmune diseases and risks associated with being overweight. Our meals are prepared fresh and have a perfect balance of macronutrients to ensure your body composition will improve as you continue to enjoy FitEx. Other diets may be low calorie, but often are comprised of high-fat meals. Our meals are the best route to the results you desire. We also leave less room for guessing. While other services may offer food only five days per week, we offer food seven days per week.

Do you have a location?

We do have a storefront, and we welcome customers to see where their food is prepared. Come in to speak with us about how we can customize your diet plan, or to pick up your meals. Our store is at 1906 N Himes Ave Tampa, Fl 33607.

I will be going out of town, can I pause my meal plan?

You can pause your plan for up to two weeks at a time. This can be done in the customer portal online or via the phone. Pausing must be done for one or two weeks at a time, and it must be requested 24 hours before your next billing cycle.

What order do I eat my meals in?

The breakfast is the easiest to digest and is meant to be eaten first, but the lunches and dinners are interchangeable. We do recommend spacing meals out and eating every few hours.

How do I sign up?

Click on this link or give us a call at 813-874-4444.

What if my food is late?

We pride ourselves on being on time for our meal prep deliveries, but if we are late, you can give us a call and we will contact the driver to get your order delivered as soon as possible.

How soon can I start?

It usually takes two to three days to get you started. When your order is placed, you will receive a confirmation email telling you when your first delivery will be. If you sign up for a five-day program, you can start with a delivery on either Sunday or Tuesday, depending on when your order is received. If you signed up for a six or seven-day program, your first delivery can be either on a Sunday, Tuesday or Friday.

Do you have a referral program?

Yes, when you sign up, you will be asked where you heard about us. If you choose “Referral,” you will be asked to enter a name. Whoever referred you will receive a free day of food.

What is your cancellation policy?

If you wish to cancel, your food will be delivered for the current billing cycle and will then be canceled. Cancellations can be made via the "My Account" portal.  

Don't Just Eat Right. Eat Great!

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Take control of your health today and start giving your body the diet it deserves.